Some users are not recieving emails sent to a distribution list but some recieve the same email. After looking at the tracking logs I got the 554.5.6.0 errors on this users. But why do others get the same email and the others not ? Where can I start troubleshooting this issue ? This is Office 2013 SP1 and Exchange 2013SP1 CU12
This are the error messages from those users
[{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process message due to a permanent exception with message Content conversion: Corrupt summary TNEF content. ConversionFailedException: Content conversion: Corrupt summary TNEF content. [Stage: CreateReplay]};{FQDN=};{IP=}] [{LRT=};{LED=554 5.6.0 Corrupt message content; STOREDRV.Deliver.Exception:ConversionFailedException; Failed to process