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Unable to receive emails

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Since 4/2/14, I have been unable to receive emails externally for one of my two accounts on Exchange. My other address is receiving email fine.

I'm running Outlook/Office 365. It has been problem-free for many months.

I'm not receiving emails either on computer or directly on my Microsoft web access account.

I can send emails. I can send them to myself and receive them. But I can't receive any emails from outside servers.

I noticed there was an Office 365 Incident reported (EX5595) on 4/2/14 in which users were unable to receive emails for several hours. This matches when my email went out. But it never came back.

Any ideas? Thanks.

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