we are beginning our upgrade from Exchange 2010 to 2013, I have deployed 3 new servers and everything seems to be working fine however I had a user call me to say that retention policy wasn't working correctly and I verified it with my own mailbox.
When I delete an email the 14 day count down is suppose to begin, and it does for emails received that same day and deleted that same day, well I just deleted an email from 3 days ago and it subtracted 3 days from the 14 day count down. I just deleted another one from 14 days ago and it is already marked as expired. Stuff is getting moved to soon.
I don't know that this has anything to do with the new 2013 servers but what could cause this?? I've had this policy in place for 2 years.